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Enerbiz Ltd, 128 City Road, London, United Kingdom, EC1V 2NX
+44 204 615 5515
Sales and new enquiries: sales@enerbiz.co.uk

Customer Service: customers@enerbiz.co.uk

Complaints Team: complaints@enerbiz.co.uk
Monday – Friday: 8:00 AM – 5:00 PM
Saturday: Closed
Sunday: Closed

Contact Our Team

Contact Enerbiz Uk | Business &Amp; Home Energy Help - Enerbiz — Transparent Business &Amp; Home Energy Switching

Clear, detailed, and practical because energy shouldn’t be complicated.

FAQs

Got Questions? We’ve Got Answers

How long does it take to switch my energy supplier?

In most cases, a business or household energy switch takes around 2–3 weeks to complete. The timeline depends on your current supplier, the type of contract you are on, and whether you are still in a fixed agreement or out of contract. Once we receive your details and a copy of your latest bill, we handle the entire process of comparing rates, recommending the best option, and managing the switch with the supplier. During this period, there is no disruption to your energy supply — the only thing that changes is who sends your bill. For multi-site businesses, the process can take a little longer, but we keep you informed every step of the way so there are no surprises.

No, you don’t pay anything upfront to make the switch. Enerbiz operates transparently, which means there are no hidden sign-up charges or unexpected fees buried in small print. We disclose all commissions clearly, and our goal is to save you money while making the process straightforward. For SMEs, the savings usually outweigh any broker costs many times over. For domestic customers, the switching journey is free, quick, and designed to help you find the most cost-effective deal. You’ll always know exactly what you’re agreeing to before you commit, so there’s no financial risk in starting the process.

Yes, our contact form allows you to upload multiple bills, which is especially useful for businesses with several branches or premises. For example, if you run a chain of shops, a restaurant group, or a business with offices across different locations, uploading each site’s bill helps us provide accurate and tailored quotes. This also makes it easier to consolidate your contracts, so you can manage everything under one supplier instead of juggling multiple agreements. By reviewing all your bills at once, we can often identify where you are paying more than you should and negotiate stronger overall terms on your behalf.
Business energy tariffs are structured very differently from domestic ones. Commercial contracts are often longer, can be negotiated directly with suppliers, and usually come with higher usage thresholds. For SMEs, this means better opportunities for negotiation but also more complexity. Domestic switching, on the other hand, is quicker and generally involves comparing standardised tariffs across a set of suppliers. At Enerbiz, we offer both — a streamlined SME journey for businesses that need efficiency and cost control, and a domestic switching option for households looking for simple savings. This way, whether you’re a shop owner, office manager, or just switching your home supply, we’ve got you covered with the right journey.
No, your energy supply itself will not be interrupted during the switch. The actual gas and electricity flowing into your premises is still delivered by the same network operators; the only change is the company that bills you and manages your tariff. This means your lights stay on, your machines keep running, and your household remains powered without any downtime. Many people worry about disruption, but the process is designed to be seamless. Once you’ve agreed to a new contract, we handle all communication with the old and new suppliers, ensuring a smooth transition. You may receive a final bill from your old supplier, but from then on, your new supplier takes over without you lifting a finger.