EnerBiz Ltd – Privacy Policy
Last updated: 30/09/2025
This Privacy Policy applies between you and EnerBiz Ltd (“EnerBiz”), a company registered in England & Wales (Company No. 16712101) with registered office at 128 City Road, London, EC1V 2NX. EnerBiz respects your privacy and is committed to protecting your personal data. This policy explains how we collect, use, share, and protect your information in line with UK GDPR and the Data Protection Act 2018.
1. Scope
This policy covers all personal data collected by EnerBiz through our website, services, and communications. EnerBiz acts as a data controller under applicable Data Protection Laws. In certain cases, EnerBiz operates as a sub-broker under the licensing of Omnium, who hold the primary agreements with suppliers and provide overarching compliance frameworks. EnerBiz also uses Tickd’s secure platform to facilitate switching and contract registration.
2. Data We Collect
We may collect the following categories of data:
Contact details: name, phone, email, address
Business or domestic supply address and meter details
Consumption and billing information
Contract preferences and correspondence
Technical data such as IP address, browser, and cookie information
3. How We Use Your Data
We use your data for:
Delivering energy brokerage services (quotes, contract registration, renewals)
Communicating with you about services and support
Complying with legal, audit, and regulatory requirements
Improving our website and service delivery
Marketing, where you have consented or under a soft opt-in exception
4. Lawful Bases
EnerBiz processes your data under the following lawful bases:
Contractual necessity: to perform our obligations in providing services
Legitimate interests: business operations and fraud prevention
Consent: for marketing communications where required
5. Sharing Your Data
We may share your data with:
Energy suppliers and networks for contract fulfilment
Omnium, as the primary licence holder for supplier agreements
Tickd, as the secure technology platform for switching and registration
Professional advisors, auditors, regulators, and dispute resolution bodies
Law enforcement or courts when legally required
6. Data Retention
We retain customer data for up to 6 years after contract end, unless a longer period is required by law or for dispute resolution.
7. Cookies
Our website uses cookies to enhance functionality, improve analytics, and enable marketing where consented. You may disable cookies in your browser, but this may affect website performance. For details, see our Cookie Policy.
8. Security
We use technical and organisational safeguards to protect your data, including encryption, secure servers, and restricted access. If a breach occurs, we will notify the ICO and affected individuals where legally required.
9. Your Rights
Under UK GDPR you have rights including:
Access to your data
Rectification of inaccuracies
Erasure of data (‘right to be forgotten’)
Restriction of processing
Data portability
Objection to processing
Withdrawal of consent where processing is based on consent
To exercise these rights, contact admin@enerbiz.co.uk.
10. Complaints
If you have concerns, please contact admin@enerbiz.co.uk. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority: ico.org.uk or 0303 123 1113. EnerBiz is registered with the ICO under registration number ZB990081. For unresolved disputes, EnerBiz customers can also access the Dispute Resolution Ombudsman (DRO), registration E3438.
11. Changes to This Policy
EnerBiz may update this Privacy Policy periodically. Changes will be published on our website with the updated date. Continued use of our services signifies your acceptance of these changes.
12. Contact
For privacy or data-related queries, please contact:
EnerBiz Ltd
128 City Road, London, EC1V 2NX
Email: admin@enerbiz.co.uk