Committed To The Official TPI Code Of Practice
The TPI Code of Practice is a voluntary set of standards administered by the Retail Energy Code Company (RECCo) to govern how energy brokers treat non-domestic customers. It ensures you receive an honest, transparent, and fair service when procuring commercial power.
We did not sign this code because it is a legal requirement; we signed it because these principles already reflect our daily operations. It acts as a public guarantee of our commitment to transparent pricing and the complete elimination of pressure tactics.
The Seven Principles We Promise To Follow
By becoming a verified signatory, we bind ourselves to core ethical principles designed entirely to protect your business. This guarantees total accountability and clarity throughout your entire online switching process.
Here Are The Exact Standards You Can Expect When Switching Business Energy Contracts With Us
Transparency: We clearly state our role as an intermediary and detail exactly how we are remunerated for our services.
Clear Pricing: You will view our precise commission calculation before you commit to signing any supplier documentation.
Fair Treatment: We only recommend commercial contracts that are completely suitable for your specific business requirements.
Dispute Resolution: You gain access to a straightforward complaints procedure and an independent energy ombudsman if issues arise.
Data Protection: Your corporate data is handled securely in strict compliance with current GDPR legislation and standards.
Continuous Compliance: Our internal team undergoes rigorous training to maintain flawless adherence to these strict industry regulations.
What This Commitment Actually Means For You And Your Business Energy Switch
No Hidden Surprises Or Pressure Tactics
Clear And Accurate Information We provide transparent documentation showing every single supplier quote we receive so you can make a fully informed, confident decision.
Upfront Commission Fee Structure You will always see our exact service fee separated from your energy unit rate before agreeing to any commercial contract.
Zero Hard Sales Pressure We respect your time and give you the space to review all contract terms without using aggressive sales closing tactics.
Appropriate Contract Product Recommendations Our digital platform only presents tariffs that align directly with your unique business consumption profile and operational risk tolerance levels.
Strict Data Protection Protocols Your sensitive company information is protected under strict GDPR guidelines and never sold to unauthorised third parties for marketing purposes.
Independent Dispute Resolution Access If something goes wrong, you have a formal complaints procedure and direct access to an independent energy ombudsman for mediation.